By Ed Kemp, marketingmagazine.co.uk, Tuesday, 28 April 2009 08:30AM
Manchester United's footballing success has been well documented. Off the field, its performance seems to have been as strong; deals with Diageo and Saudi Telecom have lined the club's pockets. It could also be about to switch its shirt sponsorship from AIG to Samsung, currently tied to Premiership rivals Chelsea.
Given such success, the latest results posted by Red Football Joint Venture, the club's parent company, are somewhat surprising. It recorded a pre-tax loss of £44.8m in the year to 30 June 2008, while its debts increased from £604m to £649m.
Manchester United is widely considered to be a well-run club and, arguably, was the first within the game to have understood the value of developing a brand. Football clubs are remarkably fortunate in one respect - they have the most loyal customers a brand could wish for. But, while chasing support overseas is fine, clubs should not neglect fans closer to home.
Last week, Manchester United was forced to cut its season-ticket numbers. This followed an OFT probe sparked by complaints from season ticket holders that a change made to the tickets' terms and conditions in 2007, regarding home cup games, was unfair.
How can the world's biggest football brand get out of the red? We asked Tom Silk, managing director of Velocity Sports & Entertainment, and Mike Spicer, EHS Brann group managing director and Chelsea season ticket holder, for their views.
Tom Silk managing director, Velocity Sports & Entertainment
What makes Manchester United's substantial losses all the more confusing to Joe Public is the fact that they come on the back of record revenues. 2008 was a golden year for the club's bean-counters, with the highest-ever turnover and the biggest increase in year-on-year revenue. Putting United's pre-tax losses into this context highlights the murkier issue that lurks beneath the numbers.
Innovation has always played a central role in Manchester United's success. Commercially, it was the first to exploit the Premier League's international broadcast deal and turn the end-of-season tour into a global, travelling football extravaganza.
So, was it a similar desire to innovate that influenced the club to undertake the biggest leveraged buy-out in UK sporting history and saddle itself with annual interest payments of £60m? Whatever lay behind it, innovation will remain the key to addressing the current shortfall. With 330m ‘followers' across the globe, a strategy that can convert these people into actual fans and, ultimately, paying customers, will reap rich rewards for the club.
Mike Spicer group managing director, EHS Brann
Since the mass commercialisation of football in 1992, Manchester United has unquestionably been the team to beat. In the past 16 seasons, it has collected 10 Premier League titles, four FA Cups and two Champions Leagues. Old Trafford regularly attracts more than 75,000 fans (all paying above and beyond £45 a ticket, 30 or so times a season).
It is the most recognised football team in the world, with more than 330m fans - 5% of the world's population - based everywhere from Guildford to Gauteng.
But despite the undisputed size of MUFC, there's a growing concern over the financial situation of parent company Red Football Joint Venture.
When Malcolm Glazer bought United with borrowed money, fans protested and even created their own club, FC United. Perhaps the real effects of the 2005 buyout are coming to a bitter fruition.
This article was first published on marketingmagazine.co.uk
Technological innovations are everywhere, and while we may hear about a number of fascinating new developments, few will actually truly define the future of retail. Considering the changing landscape, technology is irrelevant if you don’t first understand both the behaviours and motivations of consumers in a hyper-connected, multi-channel world.